Crafted Bites operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience . Crafted Bites is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymised or de-identified data that cannot reasonably identify you.
We may collect or process the following categories of personal information depending on how you interact with our Services:
- Contact details including your name, billing address, shipping address, email address, and phone number.
- Financial information including payment card details and transaction information.
- Account information including login details, preferences, and settings.
- Transaction information including items purchased, returned, or viewed.
- Communications including messages or enquiries you send to us.
- Device information including IP address, browser type, and device identifiers.
- Usage information including how you interact with our website and Services.
Personal Information Sources
We collect personal information from:
- You directly, when you place an order, contact us, or create an account.
- Automatically, through cookies and similar technologies when you use our website.
- Service providers, who help us operate our store, process payments, and fulfil orders.
- Third parties and partners, where applicable and permitted by law.
How We Use Your Personal Information
We use your personal information to:
- Provide, process, and fulfil orders
- Communicate with you regarding purchases or enquiries
- Improve our website, products, and customer experience
- Manage payments, shipping, returns, and exchanges
- Prevent fraud and ensure security
- Send marketing communications (where permitted)
- Comply with legal obligations
How We Share Personal Information
We may share your personal information with:
- Shopify and service providers who support payment processing, hosting, fulfilment, and analytics
- Delivery partners to ship your orders
- Marketing and advertising partners, where permitted
- Legal authorities, when required by law
- Business partners or affiliates, if necessary for operations or business changes
Relationship with Shopify
Our store is hosted by Shopify, which processes personal information to help provide and improve our Services. Your data may be shared with Shopify and third-party providers, including those located outside your country.
For more information, please review Shopify’s Privacy Policy.
Cookies
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You may disable cookies in your browser settings, but some features may not function properly.
Data Retention & Security
We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal data only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights including:
- Accessing your personal data
- Requesting correction or deletion
- Objecting to or restricting processing
- Receiving a copy of your data (portability)
- Opting out of marketing communications
If you are located in the UK or EEA, you may also have additional rights under applicable data protection laws.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16. If we become aware that such data has been collected, we will delete it promptly.
International Transfers
Your personal information may be transferred and processed outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Crafted Bites
Email: hello@craftedbites.com